Capita is an IT services and IT consulting company that is a very desired employer in Cape Town. Now they are recruiting for a customer service Learnership where you will be dealing with customer issues and concerns and ensuring they are dealt with efficiently and effectively.
2024 Learnership
About the job
As part of this Learnership you will ensure that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job Title
Learnership
Job Description
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
Location: Cape Town
Full time – Permanent